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Rachel Klepadlo

Fixer
of things.

My background spans labor estimating, project management, human resources, and back-office operations; sometimes before lunch.

Rachel Klepadlo, HR and operations for commercial interiors in New York

Powerlifter

Live music

Room escaper

Shelter volunteer

20+

Years in the commercial trades industry

12→100+

Company growth I built the structure for

4

Compliance regimes owned — OSHA, DOT, DOL, insurance

MBA

Baruch College, Class of 2027

Plans don't finish jobs. People and systems do.

Projects fail in the gaps. The trade that got missed in bidding. The subcontractor nobody confirmed. The paperwork everyone assumed was filed, still sitting on someone's desk. The punch list that was never submitted.

Those gaps don't announce themselves. They show up at the last minute as a completion date that slips, delays closeout, and causes a budget overrun that never had to happen.

That's where I come in.

What I do

Proposal to closeout.

Labor estimating

Scope priced honestly the first time, with the cost structure visible to you instead of buried. Twenty years of estimating means the number holds up.

Project management

Multiple trades, multiple subs, one critical path. Someone has to own the sequence and make the calls when it moves.

Human resources

Employee manuals and training processes. Onboarding, offboarding, FMLA, ADA and NYS PFL. The practical parts of running a business with employees, beyond payroll.

Compliance & the back office

OSHA, DOT, and DOL compliance kept in order, certificates of insurance, bookkeeping and AP/AR. The unglamorous part that stops a job cold when it's wrong.

Tools

Procore

Asana

QuickBooks

Microsoft Office

Rachel Klepadlo setting up for a deadlift at her training gym

Background

Structure behind growth.

I joined Quality Installations of NY in 2011, when it was a twelve-person shop, and stayed until 2026. With over a hundred employees and subcontractors now, I built a fair amount of the structure that made that possible — the pricing model, the pay scales, the policies for the office and the job sites, the compliance program.

When the company outgrew a system, writing the new one usually landed on my desk. Somewhere in there I also picked up HR, bookkeeping and AP/AR, because that's what happens when a company grows faster than its org chart.

I came up through the work, not through a classroom. The degrees came after — a business degree in 2025, an MBA at Baruch finishing in 2027 — because I wanted the language for what I'd already spent a decade doing.

I walk into something tangled and find the actual problem. Not the loudest one. The real one.

How it works

01

Tell me what's going sideways

A call, twenty minutes. Where the project is, what's slipping, what's already been tried.

02

I find the real problem

Sometimes it's the schedule. Often it's that three people each assumed someone else owned the same thing.

03

You keep the fix

We fix it — the system, the process, the project. Then onwards and upwards to the next project or goal.

Off the clock

What I'm actually into.

There's a theme and I'm aware of it. I like problems with a solution in them, and I like the unglamorous middle part where you just keep working.

Powerlifting

USA Powerlifting member. A sport built entirely on showing up and adding five pounds.

2025 - now

Live music

Warped Tour and whatever else is loud. Front of house, ideally, and I'll be the one who knows every word.

1999 - Now

Escape rooms

Immersive theater, locked rooms, anything with a puzzle in it. Occupational hazard, honestly.

2014 - now

Obstacle course races

Bring on the mud, the dirt, the challenge. Recently, my daughter began racing with me.

Animal shelter volunteer

NYC Animal Care and Control. Helping New Yorkers find their furry best friend.

Rachel Klepadlo under a loaded barbell at a USA Powerlifting meet
Rachel Klepadlo running a race holding hands with her daughter
Rachel Klepadlo and a teammate in front of a vault door in an escape room

Authority

Talks and features.

I was a guest speaker on Suzanne Lucas's podcast, Evil HR Lady, talking about how powerlifting and my life outside of work makes me a better employee and coworker.

Résumé

The short version, on paper.

Everything above, in the format a hiring manager or a procurement team actually wants to forward. Two pages, no design tricks, reads fine in an ATS.

  • Full work history — project management and estimating, 2011 to present
  • Education — MBA in progress, BS Business, project management coursework
  • Core skills, software and compliance certifications
  • Volunteer work and professional memberships

Rachel Klepadlo — Résumé

Operations and People Management resume · PDF · 2 pages

Need it as a Word file, or tailored to a role? Ask below.

Something stuck? Let's talk.

No pitch deck, no discovery process. Tell me what's happening and I'll tell you honestly whether I'm the right person for it.

Open to consulting engagements and to the right full-time role.

Replies within one business day